The world of work is shifting rapidly.
Communication and connection are more important than ever, especially in a hybrid workplace.
This workshop develops and reinforces skills that every person needs to become a top performer and a more relationship-driven leader. Your entire organization will see the results!
This series trains managers to:
• Build Interpersonal Emotional Intelligence (IEI)
• Become great communicators
• Give and solicit meaningful feedback that gets results
• Master meetings that people will want to contribute to
• Navigate difficult conversations with authority and confidence
How it works
• Six group sessions for 6-10 people held weekly
• Each session is 1.5 hours and highly immersive – everyone participates
• Assignments between sessions reinforce learnings and prepare participants for the next workshop
• Participants receive a “Manager Toolkit” upon completion.
○ Week 1
Interpersonal Emotional Intelligence (IEI) and Persuasion
• Learn the skills of emotional intelligence and how to put it into practice immediately
• Learn to spot and deal with low EQ people
• Learn to give compliments that build allies
• The new neuroscience of persuasion and how to use it now!
○ Week 2
How Give and Gather Feedback
• How to give feedback that gets results
• How to turn negative feedback you receive into constructive learning
• How to make someone feel special by saying very little
• Judgment vs. observation and why it matters
• Soliciting feedback can be career changing – learn why top performers seek it out
○ Week 3
Make Your Meetings Matter More
• How to invite participation
• Make your 1-on-1s meaningful and motivating
• What to do when things go wrong; What to do when things go right
• Unconscious bias: how to ensure everyone gets heard – even the quiet ones
• Active listening
○ Week 4
How to Attract and Keep Top Talent
• How to motivate your team to buy into what you’re trying to accomplish
• Creating and communicating your vision
• Five ways to build a learning culture without a huge budget
• The hidden dividends of letting people know they are appreciated
○ Week 5
Navigating Difficult Conversations, Part 1
• Mastering the three levels of every difficult conversation
• How to turn a difficult conversation into a learning conversation
• Difficult people: How to spot them, how to work with them, how to ensure they don’t poison your party
○ Week 6
Navigating Difficult Conversations, Part 2
• How to shift from a blame mindset to a mutual contribution mindset
• Getting what you want/need: Requests vs. demands
• How to establish “The Third Story” to reduce conflict
• Manager’s Tool Kit